FAQ

Our delivery service is available in the Greater Montreal Area, and Québec City. To confirm whether we are available in your area, please click here.

If you are not currently in our service area, please subscribe to our updates and you will be the first to know when we launch in your area. Please note that curbside pickup is not currently available in Québec through voila.ca

Voilà par IGA is IGA's new online grocery service. This new service is available on voila.ca. This is why you are prompted to leave iga.net and browse on Voilà par IGA's website. Login on voila.ca with your IGA account to select a time and order your groceries.

Based on your zip code, Voilà par IGA will replace IGA's online grocery. If you are in an area that is serviced by Voilà par IGA,, you will only be able to buy your groceries online on voila.ca. You can add products to your cart on IGA.net, but you will be redirected to voila.ca to make your purchase. If you are in an area that is not serviced by Voilà par IGA, you will still be able to shop and buy your groceries on IGA.ca

No, you can use your existing IGA.net login credentials to log in to voila.ca. Your account details will transfer from IGA.net to voila.ca, and your past purchases will be available on Voilà par IGA in the favourites section.

Yes! You can still browse our product catalog and add all your favourites to your list. You may also transfer your IGA list over to Voilà to shop your groceries online.

For delivery in Québec, we carry fresh product and grocery items from IGA alongside customer favourites like Kim Phat, Rachelle Béry, and Ricardo. We continue to expand our product assortment every week.

We have similar pricing for like items as our IGA stores in Québec. Pricing and promotions may vary between our delivery service and not all in-store offers may be available on Voilà. Once you’ve signed in and selected your location and time slot, the most accurate pricing and promotional information will be displayed before checkout. See Terms and Conditions for more information.

Please note that the flyer price you see is the price you’ll pay. Flyer pricing is applied the date you checkout, regardless of delivery or pick up date.

Our friendly and professional delivery teammates will call you and advise that they will be arriving shortly to ensure someone will be home to accept the delivery. They will bring your order to your door and review it with you to make sure you are satisfied.

If you include alcohol in your order, the delivery teammate will carry out age verification in cases where there is at least one item whose purchase is legally restricted according to age to ensure the safety of our customers and their families.

The delivery fee is inclusive of assembly and delivery. There are no hidden service fees or surcharges. Tipping is not expected, but you are welcome to tip your delivery teammate at the door for exceptional service.

Curbside Pickup is not currently available in Québec through voila.ca

Yes! There are a few ways to earn Scene+ points at Voilà. Members can earn Everyday Rewards through weekly flyer events and everyday product offers. Additionally, Scene+ members will receive exclusive Spend & Get promotions when they spend online or through the app.

Scene+ offers at Voilà may differ from promotions you see in-store. As the Scene+ program progresses, you will see more online offers. Rest assured that, although there are differences, points accumulation will be similar.

Unfortunately, IGA stamps will not be applicable on voila.ca However, this may change in the future. Please be sure to check back regularly for updates.

Yes. The minimum order is $35 excluding taxes and delivery fees.

Delivery teammates cannot take empty bottles at the time of delivery. Bottles can be returned to an authorized collection depot in your jurisdiction, any store during opening hours or at the Customer Fulfilment Centre (CFC): 2400 Route Transcanadienne, Pointe-Claire, QC H9R 1B1 from 7:00 am until 10:00 pm.

In respect of products which under the laws of the applicable jurisdiction require a container deposit (i.e. beverage containers), a deposit fee per container will be charged to you. The amount of the deposit fee may vary by location according to the laws applicable in your jurisdiction, however, the applicable deposit fees will be displayed at checkout when submitting your order on Voilà.

You may be entitled to a per container refund when empty containers are returned to an authorized collection depot in your jurisdiction. Voilà does not accept the return of empty containers or issue refunds under any provincial deposit refund program. For returns and refunds of products before consumption, if you return the purchased item to Voilà or are otherwise refunded your purchase price of the item from Voilà, then the deposit fee will also be refunded to you.

Unfortunately, returns cannot be made in-store. If you are unsatisfied with your order, please contact our Customer Care Team.