Scene+ Frequently Asked Questions

Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded.

Scene+ is offered at IGA, Les Marchés Tradition and Rachelle Béry. Scene+ members are able to earn and redeem points and rewards at grocery stores and through travel (Expedia), banking (Scotiabank), dining (Harvey’s) and movies (Cineplex). For more information, visit sceneplus.ca.

Scene+ offers members rewards their way – allowing them to earn points on trips with Expedia, movies, entertainment, shopping, restaurants and banking. When Scene+ is launched at your IGA store, you can earn Scene+ points in a variety of ways at grocery stores. For the full list, visit sceneplus.ca.

There are several ways to redeem Scene+ points. You can redeem your Scene+ points on groceries.1000 Scene+ points redeemed is equal to $10 toward your purchase. You can also redeem your Scene+ points on trips with Expedia, movies, gift cards, Apple and Best Buy products, dining or for an account credit on eligible Scotiabank debit and credit cards. For the full list, visit sceneplus.ca.

There are a few ways to earn Scene+ points at IGA, including:

• Everyday Rewards: Earn points through weekly flyer events and everyday product offers in-store and online: on Voilà by IGA or on the iga.net online grocery.
• Personalized Offers: Sign up to receive weekly offers just for you, delivered to your email or Sobeys App
• Banking Products: Earn even more points by shopping at participating grocery stores using a Scotiabank debit or credit card.

If you already have a Scene card, you’re automatically a Scene+ member. To enroll to become a Scene+ member, please visit www.sceneplus.ca/register

Yes, customers can pick up a physical card and enrollment kit in in-store. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.

Members can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.

Simply ensure your Scene+ card is registered and scan it in store to earn Scene+ points on eligible purchases.

Simply tell your cashier that you’d like to redeem Scene+ points on your purchase. You can get $10 off your bill for every 1000 Scene+ points redeemed.

You can get your Scene+ membership number emailed to you by visiting the Send me my card page on the Scene+ website. If there has been a change to your email or you require further assistance, please contact Scene+ support at 1-866-586-2805.

No, Scene+ points are non-transferable.

Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months. However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won’t expire as long as that Scotiabank product remains open. You’ll be notified in advance if your account is ever at risk of being closed.

You can find out how many points you have by logging into your account on sceneplus.ca or opening the Scene+ app. You can also link your Scene+ card to your IGA account and view your points balance in the IGA app or on igamyoffers.ca.

If you are having trouble with your Scene+ app, please contact Scene+ Support at 1-866-586-2805.

Be sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.

All Scene+ points earned at our participating stores will be added to your Scene+ account within 24 hours following your transaction. You will not see these points immediately in your Scene+ account even though they are showing on your receipt. Please note that points earned may take up to 2 weeks to appear in your Scene+ account. If you don’t see the points after 30 days, please contact Scene+ for further assistance.

There are three ways you can register to receive personalized Scene+ point offers:

Sign up for an IGA account and register your Scene+ membership number

Sign up for an account on www.igamyoffers.ca a to receive personalized offers from IGA.

Download the IGA app and link your Scene+ card

Personalized Scene+ offers are weekly offers that are just for you, delivered to your email or IGA app, selected based on your shopping activity. While you will receive grocery store offers through your Scene+ app, your personalized offers are only available on the IGA app or www.igamyoffers.ca.

Please note that personalized offers are not currently available for Voilà by IGA purchases.

While you will receive weekly grocery product offers on the Scene+ app and website, personalized offers are only available in participating grocery store apps, by email from a participating store, or on www.igamyoffers.ca.

To protect your data and Scene+ points, you may be asked to present to validate the transaction.

When using a digital card to redeem Scene+ points it is best to use an App that includes your name in case you are asked to present ID. These Apps include the Scene+ App, our grocery store app, and certain digital wallets.

At this time, ID is only required when redeeming with a digital Scene+ card and when asked by a cashier. This includes cards stored on any app or in your digital wallet like the Scene+ App, our grocery store app, and certain digital wallets.