Follow these 4 simple steps:

1. Join Scene+ program.
2. Show your Scene+ card at the checkout everytime you shop at IGA.
3. Subscribe to IGA emails and receive your personalized offers every week.
4. Activate your offers by visiting the Offers section of this site or download and log into the IGA App and click on Offers.

That’s it – you're ready to earn Scene+ points faster with personalized offers!

You can access your personalized offers by loading them from our weekly offer email or view them directly through the IGA App or the offer website at www.iga.ca/offers

For the best experience, ensure you have opted-in to receive emails in your Scene+ Account Profile, or in your IGA Account and have push notifications turned on within your IGA App.

That way we can notify you each week when your offers are ready.

Yes, there are a few ways to receive a weekly reminder when your offers are ready:

• Weekly IGA My Offers email
  Subscribe to IGA emails and make sure you add you Scene+ number in the form;
  OR
  Optin into emails in your Scene+ member profile.

• Push Notification
  Download the IGA app and allow notifications.

It takes roughly two to three weeks to start receiving personalized offers in your email, app or on the iga.ca/offers webpage.

New and exciting offers are available each Thursday.

Any IGA My Offers digital coupons loaded to your card will automatically be redeemed when you meet the purchase conditions listed on the coupon and use your Scene+ card at checkout.

Yes. Each offer is only valid for a specific period of time, which is noted on the offer. Each offer displays the expiration date at the top right of the offer tile.

Once your offers are loaded, simply use your Scene+ card when you checkout at a participating IGA or IGA extra store and meet the purchase conditions listed on the digital coupon.

This offer will be instantly redeemed and can be seen on your receipt. Your redeemed offers will also immediately move to the redeemed tab on this site.

It’s simple! When you log into IGA My Offers, all offers will automatically be loaded to your Scene+ card.

Once offers are loaded, they will be redeemed after you meet the purchase conditions listed on the digital coupon and use your Scene+ card at checkout.

IGA customers can also load their offers directly through the IGA App, available on the App store or Google Play.

It's easy! All you have to do is log into IGA My Offers or the IGA app to automatically load your offers, and then shop in the participating store and meet the conditions listed on the coupon.

You can load your offers through this website, or one-click load when you receive the IGA My Offers emails. You can also load your offers directly through the IGA Mobile App, available on the App store or Google Play.

Anyone who has a valid Scene+ card and has earned at least 1 Scene+ point in a participating store will begin receiving regular offers. In order to view your offers on IGA My Offers, you will need to add your Scene+ card to your IGA account. You can easily sign up and add your Scene+ card number here.

You can also access offers through the IGA mobile app once you have added a Scene+ card number to your account.

If you don’t have a Scene+ account, visit sceneplus.ca/register to get started. You can also visit your local participating IGA store and an IGA customer service employee will be happy to assist you.

If you don’t have an IGA account , simply create one and you’ll be asked to add your Scene+ card through the registration process. You can also link your Scene+ account to track your points balance in IGA My Offers!

If you already have an IGA account, you can add your Scene+ card in Personal Information.

The IGA My Offers program is currently available at all IGA and IGA extra in Quebec and New-Brunswick.

You can use your weekly personalized offers at the IGA or IGA extra store you prefer to shop at each week. To learn where you can use your weekly offers log in to www.iga.ca/offers, or download and log into the IGA App and view the offer details.

The IGA My Offers program provides personalized offers to Scene+ members who regularly shop at IGA. These offers can be either Scene+ Points offers or exclusive member prices savings and are based on each customers shopping history at our stores, so you will have offers on the items your already enjoy and ones we think you might be interested in.

If similar IGA My Offers digital coupons are loaded, the offer that requires the highest spend will be redeemed first.

Most IGA My Offers digital coupons are for single redemption only. However, offers that allow multiple redemptions will feature a progress bar.

The progress bar is a convenient tracking tool that allows you to see how many times the offer has been redeemed.

Offers with multiple redemptions will stay in the Loaded tab until all redemptions have been made.

You can redeem your ‘Loaded’ IGA My Offers digital coupons at participating stores by simply using your Scene+ card at checkout and meeting the purchase conditions listed on the offer.

If you have signed up to receive IGA emails, you will be notified via email whenever new offers are available. Sign up and add your Scene+ card number here.

The IGA My Offers site is mobile responsive, so customers can log in from any device to see if they have new offers available before planning their next shop. You can also check the IGA app to see if you have new offers available.

You will regularly receive a new set of offers. You can be notified when you have new offers waiting by signing up for IGA emails.

Your IGA My Offers digital coupons stay on your card until you redeem them or they expire.

View the ‘Your Loaded Offers’ tab to see all of your loaded offers.

Your offers will stay on the ‘Your Loaded Offers’ tab until they are redeemed or expired. If you are signed up to IGA emails, all of your offers will be loaded automatically when you click to load. If you have the IGA App, you can simply open the app and your offers will be automatically activated.

Offers are selected based on the types of products you buy, and the ones we think you’ll love. The more you use your Scene+ card when you checkout at IGA, the better we’re able to select offers just for you.

If you’re new to the program, we’re just starting to learn about the products you buy and love. Rest assured, the more you shop and scan your Scene+ card in-store the more we will tailor the offers to your preferences.

Occasionally we may send you an offer for a new product or one that we think you might enjoy, and we hope you like them.

Your IGA My Offers digital coupons are selected based on purchases made when your Scene+ card was used at checkout. Your friends’ offers may be different because they would have their own, unique purchase history.

Occasionally, the number of offers you receive from week to week might vary depending on your past shopping patterns and the availability of offers and promotions that match your preferences.

To load and view your weekly offers please log into www.iga.ca/offers, or download and log into the IGA App.

Yes, you will need to have a Scene+ card and have earned at least 1 Scene+ point in an IGAstore to start receiving IGA My Offers digital coupons.

If you want to become a Scene+ member, visit sceneplus.ca/register to get started. You can also visit your IGA store and an IGA customer service employee will be happy to assist you.

To view your offers, you will need to add your Scene+ card to your IGA account. If you don’t have an IGA account, create one and add your Scene+ card number here.

Yes, the IGA My Offers website is mobile friendly and can be accessed on your smart phone or tablet. You can also download the IGA Mobile App for free on the App store or Google Play.

Email Error

If you are receiving a “link expired” error message when trying to load offers from your offer email this means the offers have expired and you are trying to load offers from a previous week that are no longer valid.

App Error

If you are receiving an “error in loading offers” message in the App, please shut down and relaunch the App, and then navigate back to your grocery offers to reload them.

If you are having trouble loading offers through Email or App, you can always access and load your offers at www.iga.ca/offers

All Scene+ points earned at our participating stores should be transferred to your Scene+ account within 24 hours, so you will not see these points immediately even though they are showing on your receipt.

Please note that points earned may take up to 2 weeks to appear in your Scene+ account. If you don’t see the points after 30 days, please contact Scene+ for further assistance.

If you are missing Scene+ points from an eligible purchase where you swiped your Scene+ card at checkout, you can Contact Us for support.

You must always scan your Scene+ card at checkout when redeeming offers. If you require further assistance, you can Contact Us for support.

Please visit sceneplus.ca and select FAQs or Help in the footer.

Please submit our Contact Us Form for support with IGA My Offers digital coupons.

No, your set of IGA My Offers digital coupons are regularly available, so if you are shopping but have not received your email yet, you can access your offers by signing into this site or the IGA app to automatically load your offers.

You will need to add your Scene+ card number to your IGA account in order to view your offers.

No, you can always access your IGA My Offers digital coupons by signing into this site if you have added your Scene+ card to your IGA profile. IGA customers who have the Mobile App can also access their digital coupons through the Offers section of the App.

You can unsubscribe from receiving IGA emails by selecting the “unsubscribe” button at the bottom of the email itself. You can also simply modify your preferences to no longer receive promotional emails from IGA.

To receive IGA My Offers emails from when new digital coupons are available, you must be opted in to receive IGA emails and provide your Scene+ card number. You can easily sign up and add your Scene+ card number here.

You will receive emails from the IGA My Offers program whenever new offers are ready to load, generally every week.

Two-Factor Authentication (TFA) is a global security standard that adds an extra layer of protection to your account. It requires you to verify your identity using two steps—something you know (like your password) and something you have (like a code sent to your phone or email).

This helps safeguard your personal information and prevents unauthorized access.

Starting May 21, customers with a Sobeys account can add their phone number as an additional way to verify their identity when logging in.

Once you select your authentication method, you’ll receive a time-sensitive 6-digit code via SMS text or voice call, along with email.

You'll be prompted to enter this code like a numeric key to confirm your identity and complete your login. Your phone number is stored securely and used only for authentication purposes. Adding your phone number helps keep your account safe.

We’re giving you more flexibility to choose how you secure your account. You now have the option to authenticate your login using SMS text, voice call, or email. Updating your preferences allows you to select the method that works best for you while keeping your account protected.

You may be asked to complete Two-Factor Authentication (TFA) when logging into your account on our websites or mobile apps to help keep your account secure. TFA may be triggered during registration and at certain login attempts, depending on factors like your location or the device you’re using. This extra step helps ensure that only you can access your account, even if someone else knows your password.

You can update your TFA contact details and preferences at any time by going to the security settings in your account profile. There, you can add or change your phone number and select whether you want to receive your authentication code by SMS text, voice call, or email. If you haven’t provided or verified a phone number, you’ll be reminded every 6 months to add a valid number so you can enable SMS text or voice call as your preferred method.

Your TFA code is usually sent instantly and should arrive within a minute. If you don’t receive it, you can choose to resend the code directly in the app or online.

You may be prompted to re-authenticate depending on several factors.

SMS text messages and voice calls will display the name of the store that you are trying to access. This means you’ll see a familiar name in the text message sender or caller ID, so you can trust that the code was sent from us.

You have three attempts to enter your TFA code correctly.

After three unsuccessful attempts, your account will be temporarily locked, and you won’t be able to access it.

If this happens, follow the prompts on the login page or contact Customer Care (link to contact us page) for help unlocking your account.

Your phone number will only be used for the purpose of authenticating your account with TFA.

No, Two-Factor Authentication (TFA) is required to keep your account secure. However, you can choose how you want to authenticate. You can receive your code by SMS text, voice call, or continue using your email to verify your login.

Yes.

No, your TFA authentication phone number is used only for security purposes and will not affect your contact, marketing, offers or delivery preferences. These remain separate and you can continue to manage them in your account settings.

Your TFA contact information (such as your phone number) is used only to send secure authentication codes when you log in. It is stored securely, processed in accordance with privacy regulations, and is not used for marketing or shared without your consent.

If you delete or cancel your account, your TFA contact information will be securely removed from our system in accordance with our data retention and privacy policies. We do not retain your TFA details once your account has been fully deleted.